We are always striving to improve our products and services to better meet your needs and expectations. Your feedback is an essential part of this process.

Do you have a question or a problem?

Take a look at the frequently asked questions on our website first. You might find an answer to your question or a solution to your problem there.

Are you a private individual? For questions about your Payconiq by Bancontact app, click here.

Are you a merchant? For questions regarding your Payconiq account, click here.

Do you have a question about Bancontact? Visit our website here.

For questions about Bancontact CASH points, click here.

Couldn’t find what you were looking for?

Then contact us using one of the options below.

For Payconiq


mon - fri: 9h00 - 18h00
sat: 9h00 - 13h00


mon - fri: 9h00 - 18h00

For Bancontact

For more information about Bancontact (services), please refer to this contact form.

Did you fail to get an answer or appropriate solution via the above channels, or would you like to report a problem?

We would like to hear from you so that we can improve our payment products and services. Please fill out our complaint form with a description of your suggestion, complaint, or problem. We will review your feedback soon.