At Bancontact Payconiq Company, we are committed to ensuring that our services are accessible to all individuals, including those with disabilities, such as individuals with visual, auditory, and motor impairments. We recognize the importance of digital accessibility and strive to create an inclusive experience across our websites and applications. Our commitment aligns with the principles of the Belgian Disability Discrimination Act, the European Accessibility Act (Directive (EU) 2019/882), as well as WCAG 2.1 Level AA, ensuring that everyone can use our services independently, easily, and effectively.
Our Commitment to Accessibility
We are continuously working to improve the accessibility of our platforms by adhering to recognized standards and best practices, such as the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and relevant industry regulations. We acknowledge that accessibility is an ongoing effort and are committed to making continuous improvements in line with applicable laws and regulations.
Assessment:
- Payconiq by Bancontact app: InThePocket
- Payconiq GO app: InThePocket
- Payconiq GO app: InThePocket
- Website: IO Digital
Progress and Improvements
We have undertaken several initiatives to enhance accessibility, including:
- Website & Mobile App Enhancements: Optimizing navigation, text readability, and contrast for a better user experience.
- Assistive Technology Compatibility: Ensuring compatibility with screen readers and other assistive tools.
- Keyboard Navigation & Voice Control: Improving keyboard-only navigation and integrating voice command functionalities.
- Customer Support Accessibility: Offering accessible communication channels, including text-based and voice assistance.
- Continuous Testing & Feedback: Conducting regular audits and gathering user feedback to identify and resolve accessibility barriers.
Ongoing Commitment & Future Goals
We understand that accessibility is an ongoing effort, and we remain dedicated to making continuous improvements. Our roadmap includes:
Here below some examples to be adapted once ready to release.
- Further enhancing alternative text descriptions for images and non-text content.
- Review of the embedded media on our websites. (video closed caption)
- Improving error identification and guidance for form submissions.
- Providing ongoing employee training to ensure accessibility best practices.
Known Limitations
While we strive to make our services accessible to all users, we acknowledge that certain functionalities may not yet meet accessibility standards fully. We are actively working to resolve the following platforms:
- Payconiq by Bancontact app
- Developer Portal
- Merchant Portal
These platforms will be updated before the end of the year 2025.
Technical Prerequisites
For the best experience, we recommend using the latest versions of the following browsers and operating systems:
- Browsers: Google Chrome, Mozilla Firefox, Safari, Microsoft Edge
- Operating Systems: Windows, macOS, iOS, Android
This will ensure compatibility with the accessibility features of our platforms.
Environments Tested for Accessibility
We have tested our websites and applications across a range of devices and environments, including:
- Desktops and laptops
- Tablets and smartphones
- Common screen readers and assistive technologies
We are committed to ensuring accessibility across all environments and devices used by our customers.
Feedback & Contact
We welcome feedback from our users to help us improve accessibility. If you encounter any issues or have suggestions for improvement, please contact us at:
Ongoing Monitoring and Updates
This accessibility statement will be reviewed and updated annually to reflect our continuous efforts toward greater accessibility. We encourage users to refer to this page for the latest updates on our accessibility initiatives.
Date of the last review: 2025-06-28